Forgot my ski poles last weekend, so I walked over to rent some. What a pain in the arse.
I told one of the MMSA employees what I needed, and they came back with a pair of poles.
"Just bring 'em back when yer done."
That was it. No hassles at all.
Hey, I know it's not a big deal, but I thought that was really cool. And as far as I'm concerned, it's banked goodwill, and I really do appreciate being trusted. This is the kind of personal touch that keeps people coming back.