Rossignol shoddy manufacturing hur my back.

[DemonDuck]

I know what your saying.. But if the boot doesn't look right then don't use it. I had a pair of Marker Jester Schizo Ski Bindings and the cable that allows the binding to move would pop out (on daves run). Due to a design flaw that has yet to be fixed. Marker was nice to give me a new pair so I could return them. From that I have learned to really watch my gear. But I had to buy another pair of bindings for $300 because I didn't trust them anymore and wait 3 months to get my money returned. I feel lucky to get my 6 month old purchase returned also.. I doudt if MMSA or Kittredge would have taken them back.

Not sure about that, I had the cap on a pair of Head skis delaminate after using them pretty hard for a season. Took em back to footloose and they lent me a pair of demos for my last day and said that they would contact the manufacturer. A week later, I got a call from them letting me know that they were crediting me back the entire purchase amount. Ever since then, I will always go back to them for gear.

good customer service = my $$.

Cheers

Footloose has always been my first stop for gear. The stuff that I have bought in town has usually been from them. Great ski repair. Olie is a great guy and a very good tech. But they don't sell XC gear and like I said, the boots I bought aren't sold in town. There are people that think that's some sort of treason or something. What can you do???

[DemonDuck]

It turns out that it's not entirely a faulty boot. There is a compatibility issue between new boots and older bindings. Even though the boots and bindings are both Rossignol NNN bindings and the bindings are only two or three years older than the boots, current generation boots don't quite fit right. It's just a few millimeters difference but enough to cause pre-release and in my case, injury. There is no way of knowing which bindings are compatible with which boots.

I'm surprised that more people haven't reported this problem. If Rossignol would at least mark the generation level on both boots and bindings, then one could just read the marking and know what boot fit in which binding.

My solution is to keep the boot and buy new bindings.

I am going to file a complaint with the Consumer Product Safety Commission. People should be informed about these kinds of problems that are generated by careliess manufacturing and suppressing information that keeps your customers safe.

So, if anybody is buying new equipment that is going to be used with older equipment -- like new boots and old XC skis -- be aware that you should check carefully for compatibility issues.

Things you don't know can hurt you.